We send our love and thanks to our loyal Gibraltar Family of pool owners for their continued patience as we work through the work restrictions imposed on us and on many other businesses by some of the states we serve. The vast majority of our customers have recognized our honest efforts to get through the service and installation queues. We really, really appreciate it!
Some of us who normally work solely in the office or in the retail store have been pitching in doing field work during this period. To those who are not quite as understanding about any temporary lapse in receiving specific service dates or immediate returned calls (if we are not sitting at our desks), please bear with us while we try to help you. You are not forgotten –we promise!
Service work and new pool installations are being completed daily, one by one, and in the order in which the jobs were written up. Gibraltar has a dedicated team of over 60 office, retail and field staff, and we are all, to a person, working longer-than-normal hours to navigate the crisis and maintain our service schedule. Our people have stepped up, and most of them have voluntarily given up their nights and weekends in a group effort to help us keep up, working as many as 60-70 hours.
We are completing all work as safely and efficiently as possible, while abiding by the restrictions imposed. We’re really trying, and doing our very best, and we’re grateful for every one of our Gibraltar families and if you are awaiting our arrival, we will get to you soon.